Privacy Policy

Last Updated: 24 June 2026

Welcome to ENSIEN ("Company", "we", "our", or "us"). This Privacy Policy explains how Alphaorbs Innovations Private Limited, owner of the ENSIEN brand, collects, uses, stores, shares, and protects personal information when you visit or use our website www.ensien.in, purchase our products, register warranties, contact customer support, or interact with our services.

By using our website, you consent to the collection and processing of your personal data as described in this Privacy Policy.

1. DATA FIDUCIARY

Alphaorbs Innovations Private Limited
Brand: ENSIEN

Website: www.ensien.in

Email: support@ensien.in

Customer Support: care@ensien.in

For privacy-related requests:
privacy@ensien.in

2. INFORMATION WE COLLECT

We may collect the following categories of personal information:

A. Identity Information

• Full Name
• Date of Birth (if voluntarily provided)
• Gender (if voluntarily provided)

B. Contact Information

• Email Address
• Mobile Number
• Shipping Address
• Billing Address

C. Account Information

• Login Credentials
• User Preferences
• Account Activity

D. Transaction Information

• Order History
• Payment Details (processed through secure payment partners)
• Warranty Registration Information
• Product Serial Numbers

E. Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies and Similar Technologies

F. Customer Support Information

• Service Requests
• Product Feedback
• Customer Communications
• Warranty Claims

3. PURPOSE OF DATA COLLECTION

We collect and process personal information for the following purposes:

• Processing and delivering orders
• Providing customer support
• Warranty registration and verification
• Managing ENSIEN Care services
• Processing refunds and returns
• Sending order updates
• Improving website performance and user experience
• Fraud prevention and security monitoring
• Compliance with legal obligations
• Marketing communications (where consent has been provided)
• Product recalls and safety notifications

4. LEGAL BASIS FOR PROCESSING

We process personal data:

• With your consent
• To perform contractual obligations
• To comply with applicable laws
• For legitimate business purposes including fraud prevention, security,      analytics, and customer support

Where consent is required by law, you may withdraw consent at any time.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Improve website functionality
• Remember user preferences
• Measure website performance
• Analyze visitor behavior
• Support marketing campaigns

You may manage cookie settings through your browser preferences.

6. SHARING OF INFORMATION

We do not sell personal data.

We may share information with:

• Payment gateway providers
• Logistics and delivery partners
• Warranty and service partners
• IT and cloud service providers
• Legal, regulatory, or governmental authorities when required by law
• Professional advisors, auditors, or consultants

All such parties are required to protect personal information appropriately.

7. DATA RETENTION

We retain personal information only for as long as necessary to:

• Fulfill the purpose for which it was collected
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain warranty and service records

When retention is no longer required, data will be securely deleted or anonymized.

8. YOUR RIGHTS

Subject to applicable law, you may:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of personal data
• Withdraw previously provided consent
• Request information regarding how your data is processed
• Lodge a grievance regarding personal data handling

To exercise these rights, contact:

privacy@ensien.in

We may verify your identity before responding to requests.

9. CHILDREN'S PRIVACY

Our website and services are not intended for children under the age of 18 without parental or guardian involvement.

Where required by applicable law, we will seek verifiable parental consent before processing children's personal data.

10. DATA SECURITY

We implement reasonable technical, organizational, and administrative safeguards to protect personal information against:

• Unauthorized access
• Loss or theft
• Misuse
• Alteration
• Disclosure
• Destruction

While we strive to protect information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

11. THIRD-PARTY SERVICES

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of external websites. Users should review the privacy policies of such third parties before providing personal information.

12. INTERNATIONAL DATA TRANSFERS

Where necessary, personal information may be processed or stored using service providers located outside India.

Such transfers will be undertaken in accordance with applicable legal requirements and appropriate safeguards.

13. MARKETING COMMUNICATIONS

With your consent, we may send:

• Product announcements
• Promotional offers
• Warranty reminders
• Company updates
• Newsletters

You may unsubscribe at any time using the unsubscribe link or by contacting us.

14. DATA BREACH RESPONSE

In the event of a personal data breach requiring notification under applicable law, we will take appropriate action, investigate the incident, and notify affected individuals and authorities where legally required.

15. GRIEVANCE OFFICER

For privacy concerns, complaints, or requests:

Grievance Officer
Alphaorbs Innovations Private Limited

Email: privacy@ensien.in

We aim to acknowledge and address grievances within a reasonable timeframe as required by applicable law.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date. Continued use of the website after updates constitutes acceptance of the revised policy.

17. CONTACT US

Alphaorbs Innovations Private Limited

Bld No. 581/17, Koovappady P.O., Thodaparambu, Perumbavoor 

Ernakulam, Kerala, India - 683544

Brand: ENSIEN

Website: www.ensien.in

Customer Support: support@ensien.in

Privacy Contact: privacy@ensien.in

By using our website, products, and services, you acknowledge that you have read and understood this Privacy Policy.