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Last Updated: 24 June 2026
Welcome to ENSIEN ("Company", "we", "our", or "us"). This Privacy Policy explains how Alphaorbs Innovations Private Limited, owner of the ENSIEN brand, collects, uses, stores, shares, and protects personal information when you visit or use our website www.ensien.in, purchase our products, register warranties, contact customer support, or interact with our services.
By using our website, you consent to the collection and processing of your personal data as described in this Privacy Policy.
1. DATA FIDUCIARY
Alphaorbs Innovations Private Limited
Brand: ENSIEN
Website: www.ensien.in
Email: support@ensien.in
Customer Support: care@ensien.in
For privacy-related requests: privacy@ensien.in
2. INFORMATION WE COLLECT
We may collect the following categories of personal information:
A. Identity Information
B. Contact Information
C. Account Information
D. Transaction Information
E. Technical Information
F. Customer Support Information
3. PURPOSE OF DATA COLLECTION
We collect and process personal information for the following purposes:
4. LEGAL BASIS FOR PROCESSING
We process personal data:
Where consent is required by law, you may withdraw consent at any time.
5. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, pixels, analytics tools, and similar technologies to:
You may manage cookie settings through your browser preferences.
6. SHARING OF INFORMATION
We do not sell personal data.
We may share information with:
All such parties are required to protect personal information appropriately.
7. DATA RETENTION
We retain personal information only for as long as necessary to:
When retention is no longer required, data will be securely deleted or anonymized.
8. YOUR RIGHTS
Subject to applicable law, you may:
To exercise these rights, contact: privacy@ensien.in
We may verify your identity before responding to requests.
9. CHILDREN'S PRIVACY
Our website and services are not intended for children under the age of 18 without parental or guardian involvement.
Where required by applicable law, we will seek verifiable parental consent before processing children's personal data.
10. DATA SECURITY
We implement reasonable technical, organizational, and administrative safeguards to protect personal information against:
While we strive to protect information, no internet transmission or electronic storage method can be guaranteed to be completely secure.
11. THIRD-PARTY SERVICES
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, policies, or content of external websites. Users should review the privacy policies of such third parties before providing personal information.
12. INTERNATIONAL DATA TRANSFERS
Where necessary, personal information may be processed or stored using service providers located outside India.
Such transfers will be undertaken in accordance with applicable legal requirements and appropriate safeguards.
13. MARKETING COMMUNICATIONS
With your consent, we may send:
You may unsubscribe at any time using the unsubscribe link or by contacting us.
14. DATA BREACH RESPONSE
In the event of a personal data breach requiring notification under applicable law, we will take appropriate action, investigate the incident, and notify affected individuals and authorities where legally required.
15. GRIEVANCE OFFICER
For privacy concerns, complaints, or requests:
Grievance Officer
Alphaorbs Innovations Private Limited
Bld No. 581/17, Koovappady P.O., Thodaparambu, Perumbavoor, Ernakulam, Kerala, India - 683544
Email: privacy@ensien.in
We aim to acknowledge and address grievances within a reasonable timeframe as required by applicable law.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date. Continued use of the website after updates constitutes acceptance of the revised policy.
17. CONTACT US
Alphaorbs Innovations Private Limited
Bld No. 581/17, Koovappady P.O., Thodaparambu, Perumbavoor, Ernakulam, Kerala, India - 683544
Brand: ENSIEN
Website: www.ensien.in
Customer Support: support@ensien.in
Privacy Contact: privacy@ensien.in
By using our website, products, and services, you acknowledge that you have read and understood this Privacy Policy.
Last Updated: 24 June 2026
At ENSIEN, customer satisfaction is important to us. This Return, Replacement & Refund Policy explains the conditions under which products purchased from www.ensien.in may be returned, replaced, or refunded.
This policy applies to purchases made directly through the ENSIEN website.
You may request a return, replacement, or refund if:
· You receive a damaged product.
· You receive a defective product.
· You receive an incorrect product.
· The product is missing parts or accessories.
· The product is dead on arrival (DOA).
Return requests must be submitted within 7 days of delivery.
Replacement requests may be approved if:
· The product is found to have a manufacturing defect.
· The product arrives physically damaged during transit.
· An incorrect item was delivered.
· The product is non-functional upon delivery.
Approved replacements are subject to stock availability.
If a replacement product is unavailable, ENSIEN may offer a refund or store credit at its discretion.
The following items are not eligible for return unless they are defective upon delivery:
· Products damaged due to misuse, negligence, abuse, or improper handling.
· Products repaired or modified by unauthorized service providers.
· Products returned without original packaging.
· Products missing accessories, manuals, labels, warranty cards, or invoices.
· Products showing signs of intentional damage.
· Consumable items and promotional free gifts.
· Products returned after the applicable return period.
To qualify for a return or replacement:
· The product must be in its original condition.
· All original accessories must be included.
· Original packaging should be retained.
· Proof of purchase must be provided.
· The serial number must remain intact and unaltered.
ENSIEN reserves the right to inspect returned products before approving any refund or replacement.
To initiate a return request:
Email: support@ensien.in
Include:
· Order Number
· Customer Name
· Contact Number
· Product Name
· Reason for Return
· Photos or videos showing the issue (if applicable)
Our support team may request additional information to verify the claim.
Once your request is received:
1. ENSIEN will review the request.
2. Supporting photos/videos may be evaluated.
3. Product inspection may be required.
4. Return authorization will be issued if approved.
Products returned without prior authorization may not be accepted.
Refunds may be issued when:
· A replacement is unavailable.
· The return is approved after inspection.
· ENSIEN is unable to fulfill the order.
· The order is cancelled before shipment.
Refunds will be processed using the original payment method whenever possible.
Approved refunds are generally processed within:
· 7–10 business days after approval.
Actual credit timelines may vary depending on:
· Banks
· Payment gateways
· Card issuers
· Financial institutions
ENSIEN is not responsible for delays caused by third-party payment providers.
· Manufacturing defect
· Wrong product shipped
· Transit damage
· Missing items
ENSIEN will bear the return shipping cost.
The customer may be responsible for return shipping charges.
Orders may be cancelled before shipment by contacting our customer support team.
If the order has already been dispatched, cancellation may not be possible and the return process will apply instead.
ENSIEN reserves the right to cancel any order due to:
· Pricing errors
· Inventory issues
· Suspected fraud
· Payment verification failure
In such cases, a full refund will be issued.
If your package arrives visibly damaged:
· Do not use the product.
· Take clear photographs of the package and product.
· Report the issue within 48 hours of delivery.
Failure to report transit damage within this period may affect eligibility for replacement or refund.
Issues occurring after the return period may be covered under the applicable ENSIEN Care Warranty.
Warranty claims are handled separately under the ENSIEN Warranty Policy.
ENSIEN reserves the right to refuse a return, replacement, or refund if:
· Policy conditions are not met.
· Evidence indicates misuse or unauthorized repair.
· Product damage occurred after delivery.
· Fraudulent claims are suspected.
For returns, replacements, refunds, or order-related assistance:
ENSIEN Customer Support
Website: www.ensien.in
Email: support@ensien.in
Customer Care: care@ensien.in
Brand Owner: Alphaorbs Innovations Private Limited
By purchasing products from ENSIEN, you acknowledge and agree to this Return, Replacement & Refund Policy.
Copyright © 2026 ENSIEN - All Rights Reserved.
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