Legal notice

Effective date: 01 April 2026

This Legal Notice provides information about the ownership and operation of ensien.in, as required by applicable law.

Website Owner

This website is owned and operated by:

Alphaorbs Innovations Private Limited
Trading as: ENSIEN
Registered in India

Contact Information

Email: admin@ensien.in
Phone: +91 97783 52885
Business Hours: Monday-Saturday, 10:00 AM-6:00 PM IST

Nature of Business

Alphaorbs Innovations Private Limited designs, markets, and sells smart home appliances under the ENSIEN brand, including air fryers and related kitchen products, through this website and authorized third-party marketplaces.

Intellectual Property

The ENSIEN name, logo, wordmark, product designs, and all content published on this website (including text, images, and graphics) are the property of Alphaorbs Innovations Private Limited, unless otherwise stated. Unauthorized use, reproduction, or distribution of this content is prohibited.

Governing Law

This website and all transactions conducted through it are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Kerala, India.

Related Policies

This Legal Notice should be read alongside our Terms of Service, Return & Refund Policy, and Shipping Policy, all available on this website.

Warranty Policy

Alphaorbs Innovations Private Limited ("ENSIEN") is committed to delivering reliable, high-quality smart home appliances. This Warranty Policy outlines the terms under which ENSIEN products are covered.

Warranty Coverage
ENSIEN appliances come with a 2-year manufacturer's warranty from the date of purchase, covering manufacturing defects in materials and workmanship under normal household use.

What is Covered

  • Manufacturing defects in the appliance's motor, heating element, or electronic components
  • Malfunctions arising from normal, intended use of the product

What is Not Covered

  • Damage due to misuse, negligence, accidents, or unauthorized repairs
  • Normal wear and tear, including non-stick coating degradation over time
  • Damage caused by using the product outside its specified voltage or operating conditions
  • Cosmetic damage that does not affect product functionality
  • Products purchased from unauthorized resellers or without valid proof of purchase

How to Register Your Warranty
Customers are required to register their product warranty online via our Register Your Warranty page within a reasonable time of purchase.

How to Claim Warranty Service
To raise a warranty claim, please submit a request through our Submit a Service Request page, or contact us directly:

Please have your order details, proof of purchase, and product serial number ready when submitting a claim.

Warranty Process
Upon verification of the claim, ENSIEN will repair or replace the defective product or part at its sole discretion, subject to inspection and confirmation of the manufacturing defect. Turnaround time may vary based on product availability and service location.

Limitation of Liability
This warranty is limited to the repair or replacement of the product and does not cover incidental or consequential damages. This warranty is valid only within India unless otherwise specified.

ENSIEN reserves the right to modify this Warranty Policy at any time without prior notice.