Refund policy

Effective date: 01 April 2026

At ENSIEN, we want you to be fully satisfied with your purchase. This policy explains how returns, exchanges, and refunds work for orders placed on ensien.in.

Return Period

You may request a return within 7 days from the date of purchase. Return requests made after this period will not be accepted, except where the product is found to be defective under warranty (see our Warranty Policy).

Eligibility for Returns

To be eligible for a return, the product must be:

  • Unused, unwashed, and in the same condition you received it
  • In its original packaging, with all accessories, manuals, and tags intact
  • Accompanied by the original invoice or proof of purchase

Non-Returnable Items

The following are not eligible for return:

  • Products damaged due to misuse, mishandling, or unauthorized repair
  • Products without original packaging or missing accessories
  • Products purchased through third-party marketplaces (Amazon, Flipkart, etc.) these follow that platform's own return policy, not ENSIEN's

How to Request a Return

  1. Email warranty@ensien.in or call 86068 92885 within 7 days of purchase, with your order number and reason for return.
  2. Our team will review your request and confirm eligibility within 2 business days.
  3. Once approved, you will receive instructions for shipping the product back to us.

Refunds

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7–10 business days.
  • Original shipping charges, if any, are non-refundable unless the return is due to a defective or incorrect product.

Damaged or Defective Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photos of the product and packaging. In such cases, we will arrange a replacement or full refund, including shipping costs, at no charge to you.

Exchanges

We currently do not offer direct exchanges. If you wish to receive a different product, please initiate a return for a refund and place a new order separately.

Return Shipping Costs

Unless the return is due to a defective, damaged, or incorrect item, return shipping costs are the responsibility of the customer.

Contact Us

For any questions about this policy, reach out to:
ENSIEN Customer Support
Email: warranty@ensien.in
Phone: +91 86068 92885
A brand of Alphaorbs Innovations Private Limited