Refund policy

Effective date: 01 April 2026

At ENSIEN, we want you to be fully satisfied with your purchase. This policy explains how returns, exchanges, and refunds work for orders placed on ensien.in.

Return Period

You may request a return within 7 days from the date of purchase. Return requests made after this period will not be accepted, except where the product is found to be defective under warranty (see our Warranty Policy).

Eligibility for Returns

To be eligible for a return, the product must be:

  • Unused, unwashed, and in the same condition you received it
  • In its original packaging, with all accessories, manuals, and tags intact
  • Accompanied by the original invoice or proof of purchase

Non-Returnable Items

The following are not eligible for return:

  • Products damaged due to misuse, mishandling, or unauthorized repair
  • Products without original packaging or missing accessories
  • Products purchased through third-party marketplaces (Amazon, Flipkart, etc.) these follow that platform's own return policy, not ENSIEN's

How to Request a Return

  1. Email warranty@ensien.in or call 86068 92885 within 7 days of purchase, with your order number and reason for return.
  2. Our team will review your request and confirm eligibility within 2 business days.
  3. Once approved, you will receive instructions for shipping the product back to us.

Refunds

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7–10 business days.
  • Original shipping charges, if any, are non-refundable unless the return is due to a defective or incorrect product.

Damaged or Defective Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photos of the product and packaging. In such cases, we will arrange a replacement or full refund, including shipping costs, at no charge to you.

1. Warranty Coverage

ENSIEN products are covered against genuine manufacturing defects for a period of 24 months from the date of purchase (the “warranty period”), subject to the terms of this policy. Warranty is valid only with proof of purchase.

2. Operating Conditions

The product is designed to operate on a single-phase supply of 220–240 V AC, 50 Hz. The customer is responsible for ensuring that the supply at the installation site remains within this range. The use of a voltage stabiliser or surge protector is recommended.

3. Protective Components and Fuse Replacement

The product incorporates an overvoltage fuse and related protective components that interrupt the circuit during overvoltage, surge or overcurrent conditions in order to protect the product and the customer's property. Operation of a protective component due to supply conditions is the intended function of the component and is not a manufacturing defect.

Where the overvoltage fuse has operated within the warranty period, ENSIEN will replace the fuse free of charge, through the Company or its authorised service partner, so that the product can continue to be used. This free replacement does not affect the exclusions in Section 6.

After the warranty period has ended, replacement of the overvoltage fuse is chargeable at the prevailing service rate.

4. Preservation of Warranty

The operation of a protective component shall not, by itself, void or reduce the remaining warranty on the product. Any manufacturing defect that is not attributable to supply conditions, misuse or unauthorised repair remains covered.

5. Verification

Whether damage or component failure resulted from supply conditions shall be determined by inspection by the Company or its authorised service partner, who will record supply readings, the condition of the component and photographs in a signed service report. A copy of the report shall be provided to the customer on request.

6. Exclusions

Subject to Sections 3 to 5, the warranty does not cover damage proven to have been caused by:

  • supply voltage outside the range stated in Section 2;
  • lightning or other natural events;
  • faulty site wiring or earthing;
  • misuse, modification or repair by unauthorised persons.

Exchanges

We currently do not offer direct exchanges. If you wish to receive a different product, please initiate a return for a refund and place a new order separately.

Return Shipping Costs

Unless the return is due to a defective, damaged, or incorrect item, return shipping costs are the responsibility of the customer.

Contact Us

For any questions about this policy, reach out to:
ENSIEN Customer Support
Email: warranty@ensien.in
Phone: +91 86068 92885
A brand of Alphaorbs Innovations Private Limited.