Terms of service

Effective date: 01 April 2026

Welcome to ensien.in. These Terms of Service ("Terms") govern your use of our website and your purchase of products from ENSIEN, a brand of Alphaorbs Innovations Private Limited. By accessing this website or placing an order, you agree to be bound by these Terms.

1. About ENSIEN

ENSIEN is a smart home appliance brand owned and operated by Alphaorbs Innovations Private Limited. All references to "we," "us," or "our" refer to Alphaorbs Innovations Private Limited.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian.

3. Products and Pricing

All products listed on ensien.in are subject to availability.
Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
We reserve the right to modify prices, discontinue products, or correct pricing errors at any time without prior notice.

4. Orders and Payment

By placing an order, you confirm that all information provided is accurate and complete.
We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability.
Payments are processed through secure third-party payment gateways. ENSIEN does not store your card or banking details.

5. Shipping and Delivery

Shipping timelines and charges are governed by our Shipping Policy. Delivery estimates are not guaranteed and may vary due to factors outside our control.

6. Returns, Refunds, and Warranty

Returns and refunds are governed by our Return & Refund Policy. Product warranty terms are governed by our separate Warranty Policy. Please review both before making a purchase.

7. Intellectual Property

All content on this website including the ENSIEN name, logo, product designs, images, and text is the property of Alphaorbs Innovations Private Limited and may not be reproduced, copied, or used without prior written permission.

8. User Conduct

You agree not to misuse this website, including attempting unauthorized access, submitting false information, or using the site for any unlawful purpose.

9. Limitation of Liability

ENSIEN and Alphaorbs Innovations Private Limited shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website, to the extent permitted by applicable law.

10. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Kerala, India.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.